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Title
Text copied to clipboard!Broadband Technician
Description
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We are looking for a skilled and dedicated Broadband Technician to join our team. As a Broadband Technician, you will be responsible for installing, maintaining, and repairing broadband internet services for residential and commercial customers. You will work with a variety of equipment and technologies to ensure that our customers receive reliable and high-quality internet service. This role requires a strong technical background, excellent problem-solving skills, and the ability to work independently as well as part of a team. You will be expected to diagnose and troubleshoot issues, perform routine maintenance, and provide exceptional customer service. The ideal candidate will have experience in the telecommunications industry, a solid understanding of networking principles, and the ability to work in various environments, including indoors and outdoors. You should be comfortable working at heights, in confined spaces, and in all weather conditions. Additionally, you will need to keep accurate records of your work, follow safety protocols, and stay up-to-date with the latest industry developments. If you are passionate about technology and enjoy helping people stay connected, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Install broadband internet services for residential and commercial customers.
- Maintain and repair broadband equipment and infrastructure.
- Diagnose and troubleshoot connectivity issues.
- Perform routine maintenance and upgrades on network equipment.
- Provide exceptional customer service and support.
- Keep accurate records of installations, repairs, and maintenance activities.
- Follow safety protocols and guidelines.
- Work with a variety of tools and equipment.
- Collaborate with team members and other departments.
- Stay up-to-date with the latest industry developments and technologies.
- Conduct site surveys to determine the best installation methods.
- Test and verify the functionality of installed equipment.
- Educate customers on the use and maintenance of their broadband services.
- Respond to service calls and emergencies promptly.
- Ensure compliance with company policies and industry standards.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Technical certification or degree in telecommunications or a related field.
- Proven experience as a Broadband Technician or similar role.
- Strong understanding of networking principles and technologies.
- Ability to work independently and as part of a team.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and customer service skills.
- Ability to work at heights and in confined spaces.
- Comfortable working in various weather conditions.
- Valid driver's license and reliable transportation.
- Ability to lift and carry heavy equipment.
- Familiarity with safety protocols and procedures.
- Willingness to work flexible hours, including evenings and weekends.
- Basic computer skills and proficiency with diagnostic tools.
- Attention to detail and strong organizational skills.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with broadband installation and maintenance?
- How do you approach troubleshooting connectivity issues?
- What safety protocols do you follow when working at heights or in confined spaces?
- How do you ensure customer satisfaction during service calls?
- Can you provide an example of a challenging repair you successfully completed?
- How do you stay current with the latest industry developments and technologies?
- What tools and equipment are you most comfortable using?
- How do you handle working in adverse weather conditions?
- Can you describe a time when you had to collaborate with a team to solve a problem?
- What steps do you take to ensure accurate record-keeping of your work?
